Return & Exchange Policy

This policy applies to purchases made on rivazsarees.com.

7-day exchanges

For products supplied correctly, without defects and matching their description, RIVAZ offers exchanges only. We do not offer returns for refunds for a change of mind, personal preference or a fit issue where the size ordered was supplied correctly.

Please contact us to request an exchange within 7 calendar days of delivery. The day after delivery is Day 1. This is the deadline for raising your request; the parcel does not need to reach us within those 7 days.

Exchange conditions

For an ordinary exchange, the product must be unused, unwashed, unaltered and in its original condition, with its original tags and labels attached. A brief indoor try-on to check fit is acceptable, provided it leaves no marks, stains, odours or damage. Please include the original packaging, invoice or order reference, and all supplied pieces, such as the dupatta, bottom, belt or other accessories.

Products worn beyond a brief try-on, washed, altered or damaged after delivery are not eligible for an ordinary exchange. These conditions do not override the exceptions for problems with the product as supplied.

How to request an exchange

  1. Contact our support team with your order number, product code, delivery date, reason for exchange and preferred replacement.
  2. Wait for our confirmation and pickup or return-shipping instructions before sending the product.
  3. Pack the complete product securely and retain your courier receipt or tracking number.

After receiving and checking the product, we will arrange the agreed exchange, subject to stock availability. Any price difference will be explained and agreed before processing. If your preferred replacement is unavailable, we will contact you to agree on another available option. We will not substitute a product without your consent.

Damaged, defective, incorrect or misdescribed products

If your product arrives damaged, has a defect, is different from what you ordered, has missing supplied pieces, or materially differs from its advertised description, please contact us as soon as you discover the issue. This includes material differences in the advertised fabric, design, colour, size or included items.

The exchange-only rule does not apply to these cases. We will assess the issue and provide an appropriate remedy, including a return and refund where applicable. A replacement may be arranged with your agreement. You will not be required to accept an exchange or store credit instead of a refund to which you are entitled.

The ordinary 7-day exchange deadline and unused-product conditions do not automatically bar a valid claim about a defect or incorrect supply, including a defect discovered later through normal use. Please stop using the product once the problem is identified and retain the product and available packaging for assessment. Damage caused solely by misuse or care contrary to the product’s care instructions is not a defect in the product as supplied.

Please provide a description of the issue and clear photographs where possible. An unboxing video may help us investigate, but it is not mandatory, and its absence alone will not cause a valid claim to be rejected.

Minor differences caused by screen settings or lighting may occur. This does not excuse a materially incorrect colour, misleading image or inaccurate product description.

Shipping charges

For ordinary exchanges of correctly supplied, non-defective products, the customer pays both return shipping and replacement delivery charges. These charges are based on the delivery partner’s actual rates for the shipment and will be confirmed before the exchange is processed.

For verified damaged, defective, incorrect or misdescribed products, RIVAZ covers return or pickup and replacement shipping, or reimburses reasonable courier charges agreed with our support team. Where the entire order is returned for a verified product problem, RIVAZ also refunds the original delivery charge. For partial returns, any applicable delivery-charge refund is confirmed separately.

Applicable charges and shipping arrangements will be explained before you send the product. Charges will not be applied in a way that limits a remedy required by law.

Refunds for eligible exceptions

Where a refund is due, the refund amount and any applicable delivery-charge reimbursement will be confirmed with you. Refunds will be issued to the original payment method where possible. For cash-on-delivery orders, we will agree on a bank transfer or UPI refund with you. Store credit will be used only with your agreement.

Eligible refunds will be initiated within 5–7 business days after we receive and verify the returned product, or after approval where a return is not required. The time for the amount to appear in your account may vary by bank or payment provider. We will share the refund confirmation or reference once initiated.

Customer support

Please contact us for return instructions before dispatching your parcel.

Your consumer rights

This policy does not limit your rights under applicable Indian consumer-protection law, including any additional rights relating to late delivery, defective goods or goods that do not match the agreed description. Where a policy condition conflicts with a mandatory legal right, that right takes precedence.

Scroll to Top